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Juran's quality handbook : the complete guide to performance excellence / Joseph M. Juran, Joseph A. De Feo

By: Defeo, Joseph A.
Contributor(s): Juran, Joseph M.
Material type: materialTypeLabelBookPublisher: New York : McGraw-Hill, 2017Edition: 7th ed.Description: xv, 968 p.ISBN: 9781259643613.Other title: Quality handbook.Subject(s): CONTROL DE CALIDADDDC classification: 658.562
Contents:
1. Universal Principles of Quality Management 2. Developing an Excellence Culture 3. Developing the Quality and Excellence Office 4. Quality Planning and Design of New Goods and Services 5. Quality Improvement and Breakthrough Performance 6. Quality Control to Assure Compliance to Customer Requirements 7. Strategic Planning and Performance Excellence 8. Organization Roles to Support a Quality and Excellence Culture 9. Quality Assurance and Audits 10. The Board of Directors and Organizational Excellence 11. ISO 9000 Quality Management System 12. The Role of Statistics and Probability 13. Managing Risk 14. Lean Techniques and the Shingo Prize 15. Six Sigma: Breakthrough to In-Process Effectiveness 16. Root Cause Analysis Methods 17. Continuous Innovation Using Design for Six Sigma 18. Benchmarking: Best Practices for Market Leadership 19. Graphical Tools to Improve Process Performance 20. Accurate and Reliable Data and Measurement Systems 21. Managing Quality in Operations: Service 22. Managing Quality in Operations: Manufacturing 23. Managing Quality in the Supply Chain 24. Inspection, Test, and Measurement 25. Organization-Wide Assessment of Quality
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Item type Current location Collection Call number Copy number Status Date due Barcode Item holds
Libro General Libro General Biblioteca General-Calle 100
Fondo general
Colección General 658.562 J87j 7a. ed. (Browse shelf) Ej. 1 Available 52138
Libro General Libro General Biblioteca General-Calle 100
Fondo general
Colección General 658.562 J87j 7a. ed. (Browse shelf) Ej. 2 Available 52139
Total holds: 0

1. Universal Principles of Quality Management
2. Developing an Excellence Culture
3. Developing the Quality and Excellence Office
4. Quality Planning and Design of New Goods and Services
5. Quality Improvement and Breakthrough Performance
6. Quality Control to Assure Compliance to Customer Requirements
7. Strategic Planning and Performance Excellence
8. Organization Roles to Support a Quality and Excellence Culture
9. Quality Assurance and Audits
10. The Board of Directors and Organizational Excellence
11. ISO 9000 Quality Management System
12. The Role of Statistics and Probability
13. Managing Risk
14. Lean Techniques and the Shingo Prize
15. Six Sigma: Breakthrough to In-Process Effectiveness
16. Root Cause Analysis Methods
17. Continuous Innovation Using Design for Six Sigma
18. Benchmarking: Best Practices for Market Leadership
19. Graphical Tools to Improve Process Performance
20. Accurate and Reliable Data and Measurement Systems
21. Managing Quality in Operations: Service
22. Managing Quality in Operations: Manufacturing
23. Managing Quality in the Supply Chain
24. Inspection, Test, and Measurement
25. Organization-Wide Assessment of Quality

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